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FAQs

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How long does it take to get a response from the Fstrr Legal team?

You'll receive confirmation of your report within 60 minutes if we received your report. After confirmation, it typically takes 60 minutes to assign it to the legal team, and we aim to reach out to you within 24 hours max.

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How do I know if Fstrr has received my report?

A system-generated confirmation email with a copy of your report will be sent to you within 60 minutes as proof that we have received your report. If you do not receive this confirmation email due to technical glitches, high demand, or any other reasons, it means we did not receive your report. In this case, please try resubmitting the report after some time or use our email channels to contact us directly.

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Email Report

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How long does it take for the support team to respond?

The contact page (support) is intended for general inquiries and support, and these are managed by our support team. You will receive a confirmation email within 24 hours as proof that we have received your support case. If you do not receive this confirmation email due to technical glitches, high demand, or other reasons, please try submitting your case again or use our email channels. Please note that while support is available on weekends, resolutions will only be made on business days. However, you will still receive a confirmation email on weekends.

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Email Support

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Where can I find my Fstrr Team Login credentials?

Your initial login credentials are provided in a password-protected PDF file included in your joining email. You will be required to change your password upon your first login. If you're unable to locate this email or have forgotten your credentials, please contact your Team Lead or HR representative for assistance. This option is available to all employees, but updating your password requires your physical presence at an Fstrr facility along with a valid government-issued ID.

Team Fstrr

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How can I contact HR for updates or immediate support regarding my job application/current role at Fstrr?

We understand that various needs may arise throughout the application and employment process. Here's how to reach HR for support: 1. For inquiries related to your job application or general questions about working at Fstrr, you can utilize our convenient contact channels, Visit our Contact Us page on the website for a variety of support options. 2. For issues concerning your current role at Fstrr that don't affect company operations (e.g., leave requests, resignation support, reports, transfers), you can use the same channels mentioned above, 3. For issues requiring immediate attention or affecting company operations, such as access to sensitive dashboards or confidential information, please contact your Team Lead or HR representative directly. Some situations may necessitate your physical presence at an Fstrr facility along with a valid government-issued ID for verification and security purposes.

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